
Well, it has been almost 2 weeks since I started with my work. From Day 1 to day 2 to day 3, i really wanted to post about my feeling about my first day of work, but due to my laziness or whatsoever, i postpone to second day or work and to the third day.. and now.. it's been nearly 2 weeks.. I have decided to post an entry about my feeling from work... which I experienced yesterday and night..
My shift was actually 12pm to 4pm in function. Quite happy when I was in the function .. seeing the elderly couples dancing in the ballroom.. waltz, tango, quick step, i felt envy and lovely.. I really love to see old couples dance together... I felt so loved.. i dont know how to describe my feeling, but i had this feeling since i started to learn my ballroom dancing few years back.. When I was doing the polish, my manager came and asked me to work in the restaurant at night, I agreed. After I have left my work at 4.30pm, I went to the starbucks which is in the airport for a drink.. --caramel macchiato.. my long time no drink beverage =)
After I have settled down with my magazine and beverage, I received a text message from my manager informed me that I can go home if I want 'cause they aren't so busy for dinner and again she said it's up to me whether I want to return for work 'cause she doesnt want me to wait for so long then when i return i found out that it's not busy. But I said I will be back for work (as I have already bought myself a drink and magazines to kill the time). Have a little talk with baby when I was in starbucks and continue with my magazine..
When I was on my way back to the hotel, my manager called me to ask if I am returning 'cause they are very busy, so yeah, I told her that I am on the way back. After I have arrived at the hotel, left all my belongings at the locker, I then walked to the restaurant, I saw my manager .. she said ,'you dont want to know what's happening out there' lol...in other words, there are a lot of guests out there. I felt excited as this is the first time I can finally learn something like taking order and stuff... but also I felt afraid too, cause I know it's very very busy and I dont want to cause any troubles.
I felt so glad that Austin (a supervisor whom is also a Taiwanese) taught me things from the restaurant in the previous week, else I would not know what to do. When I first stepped my feet into the restaurant last night, I felt the disaster... Nobody is there for me to ask what should I do, nobody brief us..no nothing, I was on my own .. like... ok... I sat down the waiting guests but the funny thing is... I CANT FIND THE MENU! they are all lost.. I DONT KNOW WHERE THEY GONE... all I have is one menu... what the hell? im glad that the guests dont mind to share the menu. After I have took their order, me then placed the order to the kitchen and also bar...
My manager was in charge of the bar because there is no staff in the bar... so yes, she's in the bar, me and the other guy in the restaurant.
When I return to bar to get what I have ordered, my manager asked me where is the bill pad, I said it's on the board (as what I have been told previously) then she asked me to bring to her, ok.. After I have brought it for her, she asked me to leave on the counter.. Seeing that she has lots of guests waiting for drinks, I decided to come back later on for the beverage. Here come my guest whom order the beer from me (which I just left the bill on the counter), I explained that we have a really busy night and I said I will bring it to him soon, he insist to go to the bar (expecting that I dont understand that he WANTS it immediately or expecting that I dont understand his words). When my manager saw him, she asked him to wait at his seat as I will bring it to him soon. He then smiled to me. pfft!
The night went on, two guests waiting at the entrance waiting to be seated, which they have already has a reservation... Seeing all the tables that havent been cleared and set back, me then suggest them to go for a drink at the bar. they then claimed that the previous waiter told them they same thing and they just did that (means that they came from the bar---had their drink). I apologized and asked them to wait for another 5 minutes while I quickly cleared the table and set back up. Escort them to their seats and took their order... funny thing is... one of the guests said he wants a salad for started (which is not in the menu) then I asked, 'a fruit salad?' he nodded. and I placed the order, when the fruit salad is ready, I took out to him and he asked, 'what is this?' I respond ,'a fruit salad?' he raised his voice a little, 'I WANT A VEGETABLE SALAD, pfft!' oh well, guest is always right...I apologize then back to the kitchen.... ARGH!!!!!
!@#@#$@#*%$^&#$*%@#
*DEEP SIGH*
long night...long night... time flew as the night was really really busy, Guests started to leave... and I started to cleared up and set back the table...yes... only me.. =( There left 4 tables, make things easier, i describe them as table 1, 6, 9 and 14. When I was clearing the tables, I already realised that table 9 hasnt got his food yet... but he's very patient, I keep on thinking whether he is waiting for his food or he's just sitting there, enjoying his drink and do some reading... When I almost done setting back all the tables, he's still there, I then decided to approach him and asked, ' excuse me sir, Are you waiting to be served?' he answered, 'Yes, I am waiting for my scottish salmon which The server said it will be served in 20 minutes and now it's more than 40 minutes' I then apologize (okay, why do i always have to apologize on behave of someone's mistake? but yea, i know, in a hotel industry I have to) Head to the kitchen, thinking to ask the chef whether the order for table 9 is ready, to my surprised, there is no one in the kitchen and I wonder where the chef gone... toilet? cigarette? I dont know... Waited for a while and he's back... He then prepared the main course for me... and I served the guest in table 9.
Done setting up the tables. The guest from table 6 waved at me... I approached them and they said they have finished their main course for SOOOOOO long and nobody clear for them... Again, I APOLOGIZE and cleared for them... and asked if they need anything else... and they said ,'no we dont need anything else, just bring over the sweet' I was like... sweet? (only one word appeared in my mind... dessert?) not so confirm, I then asked my seniors (which they are sitting at the till chattin with each other----yes, not helping me to set up the table although they have nothing to do) I said, 'the guests from table 6 want their sweet...' expecting that they know what they want but they answered ,'sweet? what sweet? mint? or candy?' WTH... I then walked back all the way up to the guests and asked them whether they want some candies or mint! the guest respond 'no no no, ask the guy from the till to come over, he took the order from us,'... I felt so so so tired, but i have to walked back to the till and ask him to go over.................. and the conclusion that I came up for myself, they are having a different menu from the other guests and sweet means dessert...
*tired*
although today is my off day, but when I refresh what had happened last night, I felt so tired, again. =) hee hee..
Felt like I am being bullied.. I mean.. I dont know.. like ... yes...although i dont mind doing so many things, I just dont like that when somebody is free, they just leave you there on your own... this is what i dislike.. but... sigh... I couldnt do anything... as long as I know I have already did my best and done all the things I should/suppose to...
The highlight of the night.. I GOT 6 pounds 30 pence for tips! hurray! ahahaha... althought it's not much, but I am happy.. =) my first tips
And the best thing is, when I am home, I felt so warm and comfy, pamper and listen to me.. =) knowing that i am tired, he will cooked me nice dinner and a back massage.. I felt so loved.. and I really appreciate it so much... *happiness* is the only word that i can describe me.. =) love you baby wee....